Making the decision to engage a virtual team is in itself a weighty business decision to make. The moment that is taken off the table, the next issue is on whether to have multiple or a single partner.
Considering the sensitivity of such a decision it becomes pivotal to make an informed decision in terms of financial advantages, how good the service is and whether the BPO will be able to support further growth of the business.
Having multiple sourcing definitely has its perks such as service quality consistency, specialization and efficiency which is not always available in single sourcing Bpo’s.
If you’re considering engaging a single source BPO partner, here’s why you should go ahead.
It’s vital for the quality of output to remain the same or develop at the same pace. The execution of processes in a business has to hold the same consistency to show the company’s set standard for the quality of their services.
The best way to hold that consistency and quality in place is to work with one company that can be held accountable and take full responsibility for the work given to them. This can also prove to be helpful for brand consistency. When all the branding tasks are done under the same roof, it’s easier to maintain the same voice.
A single source relationship creates a bond between the business and the agency. This can be extremely useful where quality and speed are concerned. If the agency is accustomed to dealing with the affairs of the business, they can easily curate ways in which to deliver work quickly but without putting a compromise on the quality of the work.
This type of relationship is difficult to build (and maintain) in cases where there are multiple companies that are attending to the business’s work.
In cases where the business needs to train the BPO partner, it’s much easier (and cost-effective) to invest time and resources on only one. This utilizes human resources better and helps the business to allocate resources to other areas that require them critically.
It’s less of a hassle to negotiate for lower service cost with one trustworthy BPO partner than with multiple ones.
Making payments to multiple BPO partners will also unavoidably cost more because of the specialized services. One BPO partner means much fewer delivery costs and any other additional charges. With a lower remote work budget, you’ll be able to distribute resources to other areas where it’s much needed.
A single-source BPO partner means you’ll be clear on who is handling your accounts, therefore making it simpler to track orders. The growth of your business and its performance also becomes visible as far as remote projects are concerned.
Business processes are smoothened out since any potential threats and problems are easily (and quickly) detected. BPOZimbabwe, in particular, ensures that you have an integrated dashboard which shows you all the necessary information, inclusive of costs because this will help you make essential business decisions.
Incorporating multiple BPO partners will get your work done but they all won’t perform the same. Make sure that you do a thorough business background on a potential BPO partner before entrusting them with work. Whom have they worked with? Is their service satisfactory? Do they match your business goals?
Also, check how their processes are to see if you can commit to it. A simpler process makes it better for your company. With the right BPO agency, you’ll be able to run an effective business and still keep up with any set growth objectives.