What is BPO?
    BPO stands for business process outsourcing and it involves contracting a third-party to provide specific business functions. Hiring a permanent employee to manage each process can be expensive. Business process outsourcing enables a business owner to utilize experts to manage these duties while reducing labour costs, operational costs and technology costs. It eliminates the budget that would be necessary for recruitment and training. It also reduces the need to invest in office space, furniture, equipment, human resource functions and technology. The cost savings can enable a business to maintain lower rates, which will improve its competitive advantage in the market.
    What are the main benefits of offshore outsourcing?

    Cost Effectiveness – Salaries of professionals are significantly lower. This wage differential translates into cost savings.

    Large pool of talent – Retaining experienced employees becomes difficult when they are given boring and repetitive work. BPO Zimbabwe offers you a cost-effective talent pool that you can tap into for reliable service delivery.

    Best Practices – Focused heavily on quality and continuous process improvement, our offshore office operates at high levels of efficiency, predictability, and reliability. High process maturity greatly reduces risks and provides significant advantage when managing service level agreements.

    Time Management – Outsourcing will not only save you money, but time as well – time that can be used to focus on growing and improving your business.

    Does it mean that I lose control over my business when I involve third parties to handle my business processes?
    No, outsourcing enables more control over current business functions and allows you to concentrate on critical functions. The control should be need based and a long-term trusting relationship can be formed.
    Is all the work handled via the Internet? How do I send my work to you?
    We have a business continuity plan to ensure we are always online through any unforeseeable issues. Most of our functions are web based and so we can communicate and transfer files easily& efficiently. At the initial stage of communicating your requirement, you can send us a brief description highlighting the functions needed.
    What if I am not satisfied with the work?
    This is covered through clear termination clauses in our contract. However, we try to prevent such a situation from arising, by providing you with clear problem escalation routes and discussing expectations with our staff. You can raise any issue to the Operations Director for redressal and an appropriate solution will be provided.
    How do you ensure client confidentiality and data protection?

    We are committed to the security and confidentiality of the information that you share with us. With the aim of giving you a safe outsourcing experience with maximum benefits we have set up a reliable information security system.

    • Secure Premises
    • Network and Windows Login, PC ‘locking’
    • Secure Remote Access (VPN)
    • Secure email with digital signatures
    • Employees sign confidentiality and Non-Disclosure Agreements
    • Wide security management with administrative auditing, reporting, and monitoring facilities will secure data at every stage
    • Workstations are secured individually by Anti-Virus Protection.
    What qualifications do your employees hold?
    The minimum qualification for recruitment is a college degree. For more skilled positions, during the briefing stage a client can outline any skills or qualifications they see as necessary on and above the minimum standard.
    Do you have adequate infrastructure to support my business processes?
    • Yes, we have an operations office based in Harare, Zimbabwe.
    • Our office has a fast and reliable internet connection.
    • All our employees work on a minimum P3 Machines.
    How do I pay you?
    The preferred method of payment is by wire transfer. For any other mode of payment, please discuss with us and we can make arranges for you.